WatiChat Bot is a smart chatbot system developed and maintained by MananX IT Solution, a registered IT company based in Pakistan. This Privacy Policy outlines how we collect, use, manage, and protect your personal information when you use our chatbot services via WhatsApp, Facebook Messenger, Instagram Messaging, or our web-based dashboard.
1. Information We Collect
We collect only the minimum data necessary to enhance your chatbot experience:
Full Name
Contact Number
Message Interactions (chat history, campaign responses)
Media Files (sent via chatbot if enabled: images, videos, documents)
2. How We Use Your Data
We use your data to:
Improve chatbot responses and interaction quality
Manage customer service automation
Provide real-time updates and campaign tracking
Improve chatbot performance and usability
Personalize your experience across platforms
We will use it to understand how your app uses, discloses, and manages user data.
3. Data Disclosure
Your data is:
Never sold, rented, or shared with third parties.
Accessed only by authorized MananX IT Solution team members for support or flow configuration, and only with your permission.
Stored in secure servers in compliance with global data protection standards.
4. WhatsApp Cloud API Costs
If you're using WatiChat Bot as a SaaS product, please note:
Your clients (end-users) are individually responsible for their WhatsApp Cloud API usage and any associated charges.
Pricing details can be found by reviewing the Current WhatsApp Pricing page.
5. Features Overview
WatiChat Bot includes:
Bot Replies for 24/7 customer engagement
API Integration for third-party platforms
Contact Management (Import/Export XLSX)
Real-time Updates on message and campaign status
Campaign Management & Scheduling
Interactive Bot Flow Builder with media and buttons
WhatsApp Native Interface Replication
6. Data Security
We follow industry-standard practices to secure your data, including:
Encrypted communication (SSL)
Role-based access controls
Secure API integrations
7. User Rights
You have the right to:
Request access to your stored data
Request data deletion (subject to legal limits)
Revoke permission for chatbot flow access at any time
8. Contact Us
For questions or concerns about this Privacy Policy or data handling practices, please contact:
📧 support@mananx.com
By using the WatiChat Bot, you agree to this Privacy Policy. Continued use of the services implies ongoing agreement.
Summary:
WatiChat Bot is a smart chatbot system developed by MananX IT Solution, a registered company based in Pakistan. By using our services through WhatsApp, Facebook Messenger, Instagram Messaging, or the web dashboard, users agree to our privacy standards, which strictly comply with Meta's official messaging API policies. We are committed to protecting your privacy and only collect minimal data such as your name, contact number, message history, and any media shared during chatbot interactions. This data is used exclusively to improve your chatbot experience, personalize interactions, and provide real-time insights such as message or campaign performance. Your data is securely stored and never sold, shared, or misused. We do not log in to user accounts; however, with explicit permission, our authorized team members may access certain components to design or update bot flows or troubleshoot issues. All user data is handled under strict confidentiality protocols with secure encryption and access control. WatiChat Bot replicates the native WhatsApp interface for a seamless experience and allows media-rich responses including text, images, videos, buttons, and documents. Users are encouraged to review the current WhatsApp pricing, as clients using the bot via our Software as a Service (SaaS) model are responsible for covering their individual WhatsApp Cloud API usage costs. Additionally, our application utilizes contact management, API integration, campaign scheduling, bot flow builders, and real-time dashboards to streamline business communication. We will use this policy to help users understand how our app uses, discloses, and manages their data in a transparent and secure manner.